One-Month Money-Back Guarantee

1. Our guarantee

If A-Que is not suitable, an eligible customer may request repayment of the initial subscription payment within one month of the initial purchase date.

2. Eligibility

The final terms should confirm that the guarantee applies to the customer's first A-Que Cloud purchase, identify whether later products or reactivated subscriptions qualify, and state any reasonable safeguards against repeated claims.

3. How to make a claim

The customer should contact admin@a-que.com within the guarantee period and provide the organisation name, administrator email, purchase date and reason for the request. A-Que may request information reasonably necessary to locate and verify the subscription.

4. Timing and method of repayment

Approved repayments will be returned through the original payment method where practicable. The final document must state the expected processing period and explain that the financial institution may require additional time to display the transaction.

5. Access and cancellation

When a guarantee claim is approved, the related subscription may be cancelled and access may end. The customer should export required data before access ends. Exact access and data-retention periods must align with the Terms and Conditions.

6. After the guarantee period

After one month, change-of-mind refunds are not provided. Cancelling a subscription prevents future renewal but does not itself create a right to repayment for a period already purchased.

7. Consumer-law rights

This voluntary guarantee is additional to rights and remedies that may apply under the Australian Consumer Law or other applicable law. Nothing in this document excludes rights that cannot lawfully be excluded.